Thursday, November 17, 2011

Why I Love Twitter

Do you all know what Twitter is? Well as definined by Wikipedia:
Twitter is an online social networking and microblogging service that enables its users to send and read text-based posts of up to 140 characters, informally known as "tweets".
Twitter was created in March 2006 by Jack Dorsey and launched that July. Twitter rapidly gained worldwide popularity, with 200 million users as of 2011, generating over 200 million tweets and handling over 1.6 billion search queries per day.
Fellow blogger Heather over at Terrell Family Fun wrote this post about her thoughts on Twitter...and now, I have to say I totally agree! Twitter has, by far, been the best means of communicating with companies and I have received the best customer service from tweeters. For instance, I posted this tweet about my disgust that Home Depot didn't carry an item in stores and online like they said on their website:
And awhile later that day, I received this...
So I emailed them, but haven't heard back now. As I type this, I'm seriously going to tweet about how they haven't emailed me back! I'm hoping maybe a gift card is in order??

Then, I tweeted this to Telus...
...and a follow and a direct message (DM) later...
I was on the phone with Jimmy from Telus! Within a matter of hours I had an appointment 4 days for a tech to come to our house. If I had called Telus the old fashioned way...I would have been bounced around between departments, essentially they would have told me the same old story of "there's nothing we can do" but since I used Twitter, I got sympathy from Jimmy & Melanie. I explained to them how frustrated I was, that I knew it wasn't their fault, and was there anything they can do to help me? It was wonderful!
Do you tweet? Well...maybe you should? Do you have any neat Twitter experiences to share? Have you ever been tweeted or mentioned by a company or celebrity? My closest "celebrity" tweets are from Pat Steinberg and Ashley and Hannah from The Biggest Loser....oh and Jordan from my fave band from back in the day, New Found biggie, no biggie at all!

I just tweeted Bell to see if they can help us out with our cell phones to see if we can upgrade sooner than May 2012. We have not been happy with our BlackBerries...and though I never said I would, I think it's inevitable that we'll be getting iPhones...hopefully sooner than later!

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  1. twitter is great! but also has its cons. I'll follow you.
    @sarahhannon20 :)

  2. I love Twitter! I've only been on it for a few months but now I am really enjoying it!

  3. Twitter is amazing! I can't believe home debot tweeted you back!!

    In our sea of love

  4. Love twitter too! I get to tweet with awesome mamas like yourself.


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